GDPR Compliance

What is GDPR?

It’s a law related to processing personal data of citizens of the European Union (EU) and the European Economic Area (EEA).

Why is Swipebucket bound by the GDPR?

Our services are available to customers from all over the world, including the EU.

Our Live Chat stores the conversation between the user and the customer service team which are forwarded as what we call Threads/Tickets in the form of an email.

Data Removal Process

The user has control, and has the ability to delete all pieces of information from the account.

The user also has control over deleting their Dashboard. Once the Dashboard is deleted, we have no control, and cannot retrieve it in any way as it is permanently deleted from our system.

What are the user rights provided by GDPR?

Here are some user rights under the GDPR that you need to consider:

  • The right to amend, access, and receive copies of personal data.
    The user can ask you to send a copy of their personal data. You can download a file with this data from your account.
  • The right to erase data.
    The user can ask you to delete their personal data. It’s also known as the right to be forgotten. You can erase the user’s data very easily.
  • Limitations on data processing.
  • The right to object to the processing of personal data.
  • The right to data portability.
    If requested, it’s possible to move the user’s personal data to another place.

To exercise these rights, please get in touch with Swipebucket at support@swipebucket.io
The GDPR requires us to answer within 30 days. We’ll do our best to reply as soon as possible.